Q. How much will care cost?
Cost is dependent on the level of savings and assets a prospective resident has. For more details please refer to our “paying for care” section.

Q. I need help to sort out my fees, will you help?
Our staff prides themselves on the quality of care they provide and their helpful, friendly nature. Any way we can help-we will always oblige.

Q. If my money runs out will I have to go to another home?
No, this is your home for as long as you need it. Finances can be sorted.

Q. Does every resident receive an individual care plan?
Prior to admission every resident is assessed to ensure that their needs can be met by our homes and staff. A care plan will then be drawn up by our qualified staff in consultation with the resident and loved ones if desired. This care plan sets out how staff will meet the needs of the residents and reviewed on a monthly basis to ensure residents receive the best quality of care.

Q. What is the visiting policy?
All our homes operate an open-house visiting policy, although we ask that visitors avoid meal times. Tea, coffee and meals are also available to visitors without added expense.

Q. What is the policy of redecoration of rooms?
Prior to the admission of all residents, rooms are redecorated as a matter of maintenance to ensure a high standard throughout the home (s). All prospective residents are encouraged to bring small items of furniture, treasured personal items such as photographs and ornaments. We feel that people have spent their entire lives being individuals and the trimmings of that individuality through a life led should not be left behind when entering care.

Q. Would I/my loved one lose their freedom and independence when entering residential or nursing care?
At The Czajka Care Group, as well as providing the best possible care to our residents, we actively encourage independence and a social lifestyle. We do this by providing choices whether through different menus at meal times, a selection of daily activities or through day trips.

Q. Can I keep my own routine?
Yes-this is your home; the staff will fit around your routine.

Q. Can I keep my own Doctor?
Yes-provided your doctor or GP agrees to this.

Q. Do you have entertainment in the homes?
Yes, we have a dedicated events organiser to timetable day trips, organise events and run daily activities.

Q. Can I have religious services in the home?
The Czajka Care Group respects the rights of all residents to partake in religious services, making arrangements with religious leaders to come into our homes. Please note that while we respect the rights of residents to partake in religious services-we have a strict policy of never imposing religious beliefs on any of our residents.

Q. Do you do the washing and ironing?
Yes, we have a 24 hour, 7 day a week laundry service operating on site in each of our nursing and residential homes.

Q. I/my loved one has specialist dietary requirements, would a Czajka Care Group home be able to accommodate this?
All our homes are equipped with in house chefs cooking all meals on site, using fresh ingredients. They are more than willing to provide alternative options to the menu catering for specialist diets. All Czajka Care Group homes offer meals and snacks 24 hours a day to all residents and a choice of menus for lunch and tea time service are available everyday.

Q. How can I arrange a visit to one of The Czajka Care Group homes?
You can visit in a number of ways, firstly by coming to one of our special open days as publicised on the individual care home site, or you can call the telephone number on individual home you wish to visit to arrange a visit. One of our dedicated members of staff will make all the appropriate arrangements at a time best suited to you.