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FAQ

  • Q. Are all care homes registered and thoroughly inspected?
    • All care homes must be registered and comply with government guidelines. They all undergo regular unannounced inspections by the Care Quality Commission (CQC) to assess the quality of care given and to ensure procedures are followed. We provide our CQC ratings on all our care services as well as providing links to reports. Alternatively they can be downloaded from www.cqc.org.uk

  • Q. How much will care cost?
    • Cost is dependent on the level of savings and assets a prospective resident has. For more details please refer to our 'paying for care' section.

  • Q. I need help to sort out my fees, will you help?
    • Our staff will always try to help in any way they can. The best person to approach is the manager who will be able to support and advise you.

  • Q. If my money runs out will I have to go to another home?
    • No, this is your home for as long as you need it. Finances can be sorted.

  • Q. Does every resident receive an individual care plan?
    • Before any service begins our staff will visit the person and carry out an assessment to make sure we can meet their needs. This applies to people moving into our care homes or those who will be receiving community care in their own homes. A care support plan is drawn up in consultation with the individual and their relatives/carer and will set out what care and support is needed and how the person[...]

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  • Q. What is the visiting policy?
    • All our homes operate an open-house visiting policy, although we ask that visitors avoid meal times. Tea, coffee and meals are also available to visitors without added expense.

  • Q. What is the policy of redecoration of rooms?
    • In our care homes we redecorate, and if necessary refurbish, the room before a new person moves in. There is an ongoing programme of refurbishment and redecoration throughout all the homes to make sure our high quality standards are maintained. We encourage people to bring in any personal items or belongings such as small items of furniture, photographs, pictures and ornaments to make their rooms their[...]

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  • Q. Do people lose their freedom & independence when entering residential or nursing care?
    • In our care homes as well as providing the best care we want people to maintain as much independence as possible and have the freedom to make decisions and choices about all aspects of their lives. We do this by offering a variety of activities and events both in the homes and outside, encouraging family and friends to visit any time and offering a choice of menus at meal times.

  • Q. Can I keep my own routine?
    • Yes-this is your home; the staff will fit around your routine.

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